Shipping & Returns

• Ready-to-ship items (laces, kilties, in-stock wallets and watch straps) ship within 3 to 4 business days.
• Foundation Belts are made to order and ship in 4 to 6 weeks.
• Orders ship from Savage, Minnesota, Monday through Friday.

You'll get a tracking email when your label is printed. Tracking may show "label created" until USPS scans the package at pickup.

• US orders of $50 or more ship free by USPS.
• Under $50, most US orders are $7 by USPS First Class (packages over 2 lb are $10).
• Faster US shipping isn't offered at checkout. Need something by a date? Message me before you order and I'll tell you honestly whether it can make it.

I ship worldwide by USPS, UPS or DHL; you choose at checkout and see the cost there. Delivery usually takes 1 to 2 weeks to Canada and can take up to 5 to 6 weeks elsewhere, depending on customs.

• Packages are declared at their full value. I can't mark them as gifts or lower the value.
• Import duties, taxes and customs fees are set by your country and paid by you.
• Once a package leaves the US, tracking updates can be slow. If it hasn't moved in a few weeks, message me and I'll work with the carrier.

Delivered but not here? USPS sometimes scans a package as delivered a day or two early. Check your mailbox, porch, building mail room and with neighbors, and give it 2 business days.

Still missing, or no tracking movement for 10 business days? Start a Missing Mail search at usps.com and send me the confirmation number. Once it's open, I'll ship a replacement at no cost. If the first package turns up after the replacement ships, please let me know, and I'll tell you how to send it back.

Wrong address? Please double-check your address, including the apartment or unit number. If a package comes back because the address was entered wrong, I'll reship it once you cover the new postage. If the mistake was mine, I reship free. If you use a forwarding service, my responsibility ends once it's delivered to them.

You can change or cancel any time before your order ships: reply to your order confirmation email or send me a message. Once it ships, it becomes a return. A Foundation Belt can't be canceled once I've started making it, and a canceled order can't be brought back (just place a new one).

You can return unused items within 30 days of delivery:

• Laces that haven't been laced or worn (packaging doesn't need to be perfect)
• Kilties that haven't been installed or worn
• In-stock wallets and watch straps that haven't been used

Not returnable:

• Belts, including Foundation Belts ordered in the wrong size (final sale; please measure carefully with the belt sizing guide)
• Leather laces that have been cut
• Gift cards

Anything that arrives wrong or defective is covered by the 90-day promise below, whatever it is.

1. Fill out the return form with your order number and what you're sending back.
2. I'll reply with an approval and my return address.
3. Ship it back with tracking. I can't refund a package that never arrives.
4. I refund you within 2 to 3 business days of receiving it.

You pay to ship a return back to me. I refund the price of what you return, to your original payment method; the shipping you paid on the order isn't refunded.

If your order shipped free (US orders of $50 or more) and the return brings it under $50, or you return everything, I deduct the shipping I paid on your order from the refund.

If the return is because of my mistake or a defect, I refund everything, shipping included, and cover the return postage.

Refunds go out within 2 to 3 business days of the return arriving. Your bank can take another 3 to 5 business days to show it.

The fastest way to exchange is to place a new order for what you want, then send back the original using the return steps above. I refund the original as soon as it arrives, so you aren't waiting on the mail twice. Sending from outside the US? Mark the package "returned goods" so you aren't charged duties again.

If an item arrives wrong or damaged, or fails in normal wear within 90 days of delivery (a lace snaps, stitching lets go, a finish flakes), reply to your order email with a photo of the item (and the package, if it arrived damaged). I'll send a replacement or a refund, whichever you prefer, and I cover the shipping.

I repair wallets, belts and watch straps for free, after the 90 days too. Message me with a photo first. You ship it to me, and I ship it back to you at my cost.